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Study on: Harmonised criteria for good accessibility of tourist sites and infrastructures for disabled people

Enterprise DG launched this study in 2002. It was contracted to Risk & Policy Analysts Ltd (RPA).

The objectives of the study were:

  • to perform a stocktaking exercise of what has been done in the past, at European, national and regional level, in terms of defining what is considered to be good accessibility in the context of the tourism industry.

  • to open up tourism in the EU to a wider sector of potential tourists, with consequent benefits to the competitiveness of tourism businesses, in particular for SMEs.

  • to enable the tourism industry to improve its quality, and therefore its sustainability, through matching supply with the expectations of the disabled customer.

  • to create greater confidence in cross border travel and holiday experiences for disabled people, by developing a definition of accessibility which can be understood and used throughout Europe by enterprise and tourist alike.

The output of this study provides tourism enterprises and destinations with recommendations and tools that allow them to give disabled people in Europe better access to their product. This relates in particular to tourist sites and infrastructures, so as to open up tourism in the EU to a wider sector of potential tourists. This will both strengthen the role of disabled people as customers and benefit the competitiveness of the European tourism industry.

The study has resulted in the production of information sheets on the levels of accessibility of a destination on individual facility.

For more detailed information contact the Tourism Unit

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